Refund policy

We want you to feel completely confident shopping with us. If for any reason you’re not satisfied with your purchase, you may request a return within 5 to 8 days of receiving your order, as long as the following conditions are met:

Return Conditions:

•The item must be in its original condition, unused, unwashed, and undamaged.

•All tags must still be attached, and the item must be returned in its original packaging.

Shipping Costs:

•If the return is due to a mistake on our part or a defective item, we will cover the full return shipping cost.

•For all other returns (e.g., change of mind), the customer is responsible for return shipping fees.

Refunds

• Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–10 business days.

• You will receive a confirmation email once the refund has been issued.

• Please note that depending on your bank or payment provider, it may take a few extra day for the refund to appear in your account.

How to Start a Return:

Please contact our support team to initiate the return process:

• 📧 [info@coleneano.shop]

• 📞 [+20 1018081101 ]

• 📞 [+20 01069203365]